Are you a timid business owner or Human Resource person?
Do you have trouble dealing with employee insubordination? We believe
the best way to handle this problem is to react immediately. Waiting
can make matters worse. When other employees see a coworker getting
away with insubordinate behavior, it encourages them to act the same
But you must confront the insubordinate worker using
the policies or procedures in place. A systematic, unbiased approach
is necessary. If you just blindly react to the employee in question,
it can create chaos in the workplace. Not only is this uncomfortable,
but you lose the opportunity to bring the employee back into the fold.
Also you risk your reputation with the other workers and possibly with
your management. This will affect your ability to manage all employees
in the long-term.
That said, effectively dealing with this problem in
a professional manner is stressful for most managers. Let me explain.
Employee insubordination clearly tells you that your
worker does not respect you. This disrespect can occur in many different
forms. For example, an employee may talk back to you during inappropriate
times. Also, he or she may not listen to your directions or regularly "forget" what
you told them to do. Even worse, this worker may ignore your previous
attempts at discipline.
Employee Insubordination Tools
So you must deal with the problem employee immediately
and professionally. How do you go about doing this?
First review your current policies and procedures. If
you are a small business owner and do not have such policies, now is
the time to create them. Not only is it important to have a set of
workplace rules, but every employee should be familiar with them. These
rules can take the form of a handbook or just a simple posting or bulletin.
Part of these rules should be to meet with the problem
employee. Why is this important? Sometimes employees have troubles
related to their life outside their work environment. Everyone has
a story. If you take the time to sit the employee down, and draw them
into a conversation that is not accusatory or confrontational, then
they may explain what is going on with them outside work. If this is
the case, nine times out of ten the employee will return to good behavior.
However if this tactic fails, then you must make full
use of your policies and reprimand the employee. Your job, as business
manager or owner, is to enforce the workplace rules.
Start down the path towards termination. Often it is
difficult to fire an employee over a single incident of insubordination.
You may have to meet regularly with this individual, set goals and
resolve problems on an ongoing basis. Once the employee realizes you
are checking the situation, their behavior may improve. If not, you
are already down the path of ending their employment.
Be aware that employee insubordination can severely
damage your business. Employees that disrespect authority in the workplace
can lose potential clients, anger current customers or endanger their
coworkers. At the very least, it can lower overall productivity. Arm
yourself with policies and existing rules and tackle the situation
By doing this you may bring the errant employee
back into the fold. And if the insubordinate worker elects to buck
the system, you are better-off without him or her. This way of handling
insubordinate workers will help preserve a more orderly workplace
making it better for all of your employees.
is how you get rid of a bad employee.